Privacy Policy

Privacy Policy

Last updated: August 2026

Jay Creative Studio (“Jay Creative Studio”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit a form, enquire about our services, become a client, subscribe to communications or otherwise interact with Jay Creative Studio.

We aim to collect only information that is reasonably necessary for the purpose for which it is collected and to handle it in an open and transparent way.

01. Who We Are

Jay Creative Studio

Australia

Email: [your email address]

Jay Creative Studio provides branding, website design, graphic design, content creation, social media and marketing services.

For privacy-related enquiries, please contact us using the details above.

02. What Personal Information We Collect

Depending on how you interact with Jay Creative Studio, we may collect personal information including:

Contact information

  • Name

  • Email address

  • Phone number

  • Business name

  • Business website

  • Social media handles

  • Business address or location where relevant

Project information

When you submit a project enquiry or work with us, we may collect:

  • Information about your business

  • Project requirements

  • Services you’re interested in

  • Budget information

  • Project goals

  • Brand information

  • Content and materials you provide

  • Feedback and communications

  • Information required to prepare proposals or deliver services

Payment information

When you make a payment, we may collect information necessary to process and reconcile that payment.

Payment details may be processed by third-party payment providers. Jay Creative Studio does not generally store full credit or debit card details.

Website and technical information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Approximate location

  • Referral source

  • Website interactions

  • Date and time of visits

Marketing information

If you subscribe to our communications, we may collect information about your subscription and interactions with our emails, such as whether an email has been opened or a link has been clicked, where supported by the email platform.

03. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Complete a website enquiry form;

  • Submit a project application;

  • Request a proposal;

  • Accept a proposal;

  • Contact us by email;

  • Contact us by phone;

  • Subscribe to our mailing list;

  • Book a consultation;

  • Provide information during a project;

  • Make a payment;

  • Communicate with us through social media; or

  • Otherwise voluntarily provide information to us.

We may also collect limited information automatically when you use our website through cookies, analytics and similar technologies.

Where reasonably practicable, we collect personal information directly from you.

04. Why We Collect Personal Information

We may collect, hold, use and disclose personal information for purposes including:

  • Responding to enquiries;

  • Understanding your project requirements;

  • Preparing proposals and quotations;

  • Providing creative and marketing services;

  • Managing client relationships;

  • Communicating with you about your project;

  • Processing payments and invoices;

  • Managing appointments and consultations;

  • Providing customer support;

  • Sending requested information;

  • Sending marketing communications where you have subscribed or where otherwise permitted by law;

  • Improving our website and services;

  • Managing our business operations;

  • Maintaining business and financial records;

  • Preventing fraud or misuse; and

  • Meeting legal or regulatory obligations.

We will not generally use your personal information for a purpose unrelated to why it was collected unless permitted or required by law.

05. Website Forms & Enquiries

When you submit a form through our website, the information you provide may be used to respond to your enquiry and, where relevant, prepare a proposal or provide services.

Depending on the form, information may include:

  • Your name

  • Email address

  • Phone number

  • Business information

  • Website or social media details

  • Project information

  • Budget

  • Services requested

  • Other information you choose to provide

Please avoid submitting sensitive personal information through a general enquiry form unless it is specifically requested.

06. Marketing Communications

If you subscribe to receive communications from Jay Creative Studio, we may send you information such as:

  • Studio updates

  • Creative tips

  • New services

  • Offers

  • Resources

  • Industry insights

  • Case studies

  • Jay Creative Studio news

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing communications does not affect essential communications relating to an active project, payment, proposal or other business relationship.

07. Cookies & Analytics

Our website may use cookies, pixels, analytics and similar technologies to understand how visitors use our website and improve the experience.

These technologies may collect information such as:

  • Pages viewed

  • Website interactions

  • Device information

  • Browser information

  • Approximate location

  • Referral source

  • General website usage

We may use third-party analytics or website services to help us understand website performance.

You can control or disable certain cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

08. Third-Party Service Providers

Jay Creative Studio may use third-party platforms and service providers to operate our business and deliver services.

These may include providers for:

  • Website hosting

  • Website management

  • Form submissions

  • Email marketing

  • Email communication

  • Payment processing

  • Scheduling

  • Cloud storage

  • Analytics

  • Customer relationship management

  • Project management

  • Marketing and advertising

These providers may process or store personal information on our behalf where necessary to provide their services.

We take reasonable steps to use reputable service providers and expect them to handle information appropriately.

Third-party providers may have their own privacy policies and terms.

09. Overseas Disclosure

Some third-party service providers we use may store or process information outside Australia.

Depending on the services used by Jay Creative Studio, personal information may therefore be disclosed to or accessible by providers located overseas.

Where applicable, we will take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy obligations.

Because third-party services and their infrastructure can change over time, the countries in which information may be processed may also change.

10. How We Store Personal Information

Personal information may be stored electronically through:

  • Business email systems

  • Website platforms

  • Cloud storage services

  • Client management systems

  • Accounting and invoicing systems

  • Project management systems

  • Other business software used to provide our services

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

However, no electronic system or method of transmission over the internet can be guaranteed to be completely secure.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or where required by law.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it, where practicable.

Some information may need to be retained for longer periods due to accounting, legal, contractual or other obligations.

12. Accessing Your Personal Information

You may request access to personal information we hold about you.

You may also request that inaccurate, incomplete or outdated information be corrected.

To make a request, contact:

[your email address]

We will respond to reasonable requests in accordance with applicable privacy laws.

13. Correcting Your Information

If you believe personal information we hold about you is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to correct information where appropriate.

14. Privacy Complaints

If you believe Jay Creative Studio has mishandled your personal information or breached applicable privacy obligations, we encourage you to contact us first so we can investigate and attempt to resolve the matter.

Please contact:

[your email address]

Please include:

  • Your name

  • Details of your concern

  • Relevant dates or information

  • Any supporting information you believe may help us investigate

We will review the complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulator, depending on the circumstances.

15. Children

Our services are primarily intended for businesses and adults.

We do not knowingly collect personal information from children through our general website forms.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and, where appropriate, delete the information.

16. Links to Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of those websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Social Media

Jay Creative Studio may maintain social media profiles and may receive information through interactions with those platforms.

Your use of third-party social media platforms is subject to the privacy policies and terms of those platforms.

We are not responsible for how those platforms collect or use your information.

18. Business Communications

Where you engage Jay Creative Studio, we may retain communications and project information necessary to manage the business relationship.

This may include emails, proposals, approvals, project notes, invoices, feedback and other correspondence.

These records may be retained for business, accounting, legal or contractual purposes.

19. Your Choices

Where appropriate, you may choose not to provide certain personal information.

However, some information may be necessary for us to respond to an enquiry, prepare a proposal, provide services or process a payment.

If you do not provide information that is reasonably necessary for a particular service, we may not be able to provide that service.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, legal obligations or information-handling practices.

The latest version will always be published on this website.

We recommend checking this page periodically for updates.

Last updated: August 2026

21. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to make an access, correction or privacy request, please contact:

Jay.Creative Studio

Australia

Email: hello@jaycreativestudio.com.au

© Jay Creative Studio. All rights reserved.